Retail Sales Lead - Annapolis Mall

POP MART•Annapolis, MD

1d•Onsite

About The Position

The Retail Sales Lead supports daily store operations and creates exceptional customer experiences while serving as a trusted leader on the sales floor. The role serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction, driving sales performance, and maintaining the premium customer experience expected by POP MART collectors. The position reports directly to the Store Manager. The Sales Lead coaches and motivates associates, supports sales goals and key performance indicators, shares product and brand knowledge, and helps maintain store operations, visual merchandising, and inventory accuracy. The role also supports product launches, in-store events, Robo Shop operations where applicable, and other brand initiatives. Flexibility to work evenings, weekends, holidays, and peak business periods is required. The position is based at Annapolis Mall and pays $16.50 per hour. It requires standing and walking for extended periods, frequent bending, reaching, stooping, kneeling, and ladder or step-stool climbing, as well as regularly moving merchandise weighing up to 25 pounds.

Requirements

At least 1 year of retail experience.
Passion for delivering exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and attention to detail.
Ability to make decisions and prioritize tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.
Flexibility to work evenings, weekends, holidays, and other peak business periods.

Nice To Haves

Previous leadership, keyholder, or supervisory experience.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable and ensure smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, products, collections, and collaborations.
Foster an energetic, inclusive, and engaging environment for customers and team members.
Help achieve and exceed store sales goals and KPIs, including sales, conversion, UPT, ATV, and customer engagement.
Recommend key product categories, limited-edition releases, and exclusive collections to customers.
Identify opportunities to improve store performance and communicate operational needs and business opportunities to store leadership.
Execute opening and closing procedures and follow company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Process transactions, returns, exchanges, and other POS activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash handling, safety, and loss prevention procedures to protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and merchandise availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and coordinate with internal teams where applicable.
Work evenings, weekends, holidays, and other peak business periods.