Retail Sales Lead

Hillerich & Bradsby Co•Louisville, KY

16h•Onsite

About The Position

This position supports the Retail Manager, Assistant Manager, and Supervisor in the day-to-day operations of the Louisville Slugger Museum and Factory Store. The Retail Sales Lead will help coach and guide customer care standards with the retail staff, acting as a leading example in providing world-class customer service. Responsibilities include ensuring cash registers are correctly set up with adequate change, performing daily deposits, communicating inventory needs to the warehouse team, and delivering timely and accurate customer care for personalized orders. The role involves daily interaction with customers to gather product insights and monitor customer care standards.

Requirements

Minimum two years related to retail experience.
Successfully managed other team members directly or indirectly.
Goal oriented and results proven.
Exceptional and measurable customer focus and intuitiveness when problem solving with regards to customer satisfaction.
Strong merchandising, visual presentation.
Practicable application and daily use of Retail POS system and MS Office (Excel, Word, Outlook and Access).
Sportsmanship – Achieves greatness by living the values of team sports which includes self-confidence, hard work, dedication and treating others with respect.
Business Expertise – Knows their business; has technical expertise and skill. Understands this industry; its standards, practices and processes. Demonstrates mastery of required job-related knowledge and mastery in performing essential job requirements. Understands the relationship of their business unit to Company.
Creativity/Innovation – Generates and/or recognizes imaginative or creative solutions. Is open-minded. Exhibits constructive, non-traditional thinking. Demonstrates initiative, and the ability to find information or solutions needed for assignments or projects. Comes up with a lot of new and unique ideas.
Customer Focus – Able to listen to and understand as well as meet the needs of external and internal customers and business partners. Gives customer’s needs priority and follows through. Builds positive and fruitful customer relationships. Does not allow internal company issues or personal feelings to interfere with customer service.
Organizing Skills – Puts resources or processes into logical, comprehensible and aesthetically pleasing order. Can plan events, tasks or processes in well-ordered manner. Attends to all details. Seeks and finds all resources needed to successfully implement a task, event or plan, bringing all together into an organized and well-executed endeavor.
Presentation Skills – Expresses self well in presentations to group. Conveys information eloquently. Connects with audience. Has a professional demeanor and strong “presence”. Exhibits composure under pressure while in the spotlight.
Professionalism – Treats others with respect and consideration regardless of status. Reacts well under pressure. Accepts responsibility for own actions and follows through on commitments. Exhibits passion and excitement for their work. Is positive and vigorous in actions. Maintain optimism through ups and downs; bounces back undaunted.
Time Management – Spends time on what is important. Comfortably delegates tasks and responsibility. Produces excellent results despite time restraints. Capable of managing and prioritizing both everyday details and broad level, longer term responsibilities.

Responsibilities

Maintains and builds on customer care standards by acting as a leading example in store.
Performs opening and closing procedures of the Museum Store.
Provides daily support regarding store operational requirements by assigning employee tasks and following up on daily goals and objectives.
Provides daily task lists, reports, or communicates product fulfillment needs to retail associates, ensuring product availability.
Assists in training new hires when requested.
Assists in daily cash register audits and safe audits to maintain cash handling accountability standards.
Balances cash drawers and handles store deposits.
Checks and assists with personalized bat ordering sources (phone and walk-in) and promptly fulfills orders accurately and timely.
Acts as retail manager on duty (MOD) when Retail Manager, assistant retail manager, and supervisor are not present.
Supports Retail Manager, Assistant Manager, and Supervisor in training new hires.
Protects employees and customers by providing a safe and clean store environment.
Ensures safe and proper handling of store equipment.
Maintains the stability and reputation of the brand by complying with legal requirements, company policies, and marketing direction.
Acts as a team player within the retail department and companywide.
Follows companies four core values: We Got This, Make it Better, Courage to Change & We Care.
Performs additional job-related duties and responsibilities as may be assigned.