Sales Lead (Part Time)

POP MART

11d•Onsite

About The Position

POP MART is hiring a part-time Retail Sales Lead for its Sono Collection location. The Sales Lead supports daily store operations and creates exceptional customer experiences while helping bring the POP MART brand to life. This position serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing team direction, supporting sales performance, and maintaining the premium customer experience expected by collectors. The role reports directly to the Store Manager. The Sales Lead coaches and motivates Sales Associates, shares knowledge of POP MART artists and products, and helps achieve store sales goals and key performance indicators. The role also supports store operations, including opening and closing procedures, point-of-sale transactions, shipment processing, replenishment, inventory accuracy, cash handling, safety, and loss prevention. Visual merchandising duties include maintaining displays and implementing fixtures, marketing materials, planograms, product launches, and seasonal campaigns. The Sales Lead may also support in-store events, collector experiences, pop-up activations, conventions, new store openings, and Robo Shop operations. Responsibilities may vary based on store volume and business needs. The role requires flexibility to work evenings, weekends, holidays, and other peak business periods. Physical requirements include standing and walking for extended periods; frequently bending, reaching, stooping, kneeling, and climbing ladders or step stools; and regularly lifting, carrying, pushing, or moving merchandise weighing up to 25 pounds. The hourly pay rate is $17.94; individual compensation may vary based on location and job-related factors.

Requirements

At least 1 year of retail experience.
Passion for exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and excellent attention to detail.
Comfort making decisions and prioritizing tasks in a fast-paced retail environment.
Demonstrated ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale proficiency.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand and walk for extended periods during scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Previous leadership, keyholder, or supervisory experience is preferred.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, ensuring smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, products, collections, and collaborations.
Foster an energetic, inclusive, and engaging environment for customers and team members.
Help achieve and exceed store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
Promote product categories, limited-edition releases, and exclusive collections through product recommendations.
Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
Execute opening and closing procedures and ensure operational excellence and compliance with company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Process transactions, returns, exchanges, and other point-of-sale activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash handling, safety, and loss prevention procedures to help protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory levels, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and merchandise availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and partner with internal teams to provide a seamless customer experience where applicable.
Work evenings, weekends, holidays, and other peak business periods as needed.