Retail Sales Jewelry Clerical, West Covina - Full Time

Macy's • West Covina, CA

2d • Onsite

About The Position

As a Clerical colleague in the Fine Jewelry Department, you process new merchandise, maintain department records, and perform other support and administrative functions. You help provide an exceptional customer experience by making customers the priority. The role also involves sales transactions, inventory and fulfillment tasks, jewelry case merchandising, documentation, and maintaining an orderly and clean department.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
• Ability to work both as part of a team and independently.
• Resourcefulness and ability to adapt quickly to changing priorities.
• Ability to maintain a stationary position, walk, and reach with hands and arms.
• Frequent use of computers and handheld electronic equipment.
• Ability to reach, crouch, kneel, stoop, use color vision, and climb ladders.
• Ability to lift and move items weighing up to 25 pounds.

Responsibilities

• Acknowledge customers in a friendly and helpful manner.
• Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers, and return-to-vendor merchandise.
• Merchandise jewelry cases for new products, seasonal changes, special events, and clearance sales.
• Pack customer sizing and repair orders for outbound shipment to the Jewelry Center.
• Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation.
• Assist with inventory and monitor supply levels.
• Perform fulfillment tasks, including picking, packing, labeling, shipping, and Buy Online, Pickup in Stores (BOPS).
• Maintain orderliness and cleanliness of jewelry counters and the surrounding area.
• Follow Asset Protection, inventory control, and compliance procedures.
• Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed