Retail Sales Floor Support - Great Lakes Crossing Rack

Nordstrom•Auburn Hills, MI

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help ensure a quick and easy customer experience while keeping the store clean and clutter-free. Team members may work in different areas of the store to maintain cleanliness, organize stockrooms, and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their area of interest during the interview process. Sales and Customer Service work includes keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, and maintaining clean sales floors and organized stockrooms. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory systems, and providing general store support. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands for grasping, fine manipulation, pushing, and pulling. Employees handle bulky or awkward items, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $18.30–$19.00 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; and lifting requirements.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system, bagging items, and handling bulky or heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.