Retail Sales Floor Lead- Clienteling

Article•Bellevue, WA

28d•Onsite

About The Position

As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are: An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently. A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence. A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care. About the new store: This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community. Our store address is: Lincoln Square North, Bellevue, WA 98004 Store size: 8400 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6-8x Home Experts (associates) Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm Interview and Onboarding Schedule First Interview ( August 24th- August 28th ) A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article. Final Interview (Sept. 3rd- 4th ) In person interview with new Store Manager. Start date: September 21st 2026

Requirements

2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.
Outstanding communication skills with a natural ability to connect with people and build trust quickly.
A customer-first mindset and a passion for creating exceptional experiences.
Confidence building relationships and creating meaningful customer connections.
Resilience, adaptability, and the ability to multitask during busy showroom hours.
Strong sales and service instincts with the ability to influence and inspire others.
Uses sound judgment to make decisions and escalate issues when appropriate.
Open availability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to frequently move throughout the showroom environment
Ability to lift and move merchandise up to 30 lbs independently or with team assistance
Legally authorized to work in the United State
Completion of a criminal background check

Nice To Haves

Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.

Responsibilities

Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise.
Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business.
Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.
Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.
Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities.
Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards.
Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Benefits

The Starting Hourly Range is: $26- $28 hourly
Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
401(k) Match: 4% matched contributions to help you save for the future.
Product Discount: 45% discount on our entire product range (15% for friends and family).
Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
Health Benefits: Benefits-eligible with coverage for Medical, Dental, & Vision.
Paid Sick Leave: 6 well-being (sick) days.
Insurance: Life & Disability insurance, and Travel Medical insurance.
Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.