melin Retail Sales Expert - Irvine Spectrum

Archipelago Companies•Irvine, CA

2d•Onsite

About The Position

At melin, we believe that by investing more thought, time, and care into how we make our products, we can extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast-paced work environment and eager to join an elite, yet small team of “A players”. As a Sales Expert, you will provide the highest level of connection and focus to each guest that enters a melin store. Your primary goal is to always put the guest first and work to build a lifelong relationship with them and the melin brand. You will be responsible for opening the business and setting up for a successful day, and/or shutting down and managing the drawer and daily revenue drop. Your duties also include handling operational procedures, managing cashiers, providing premium customer service, setting alarms, and keeping the store clean and organized. The Sales Expert should have scheduling flexibility, a customer service orientation, an entrepreneurial mindset, and a team player attitude.

Requirements

Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
Elevated communication skills and can tailor style to suit the audience.
Strong independent work ethic, excellent time management skills, organizational abilities.
Computer skills to include operating POS sales (Shopify).
Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.
Ability and willingness to work weekends, evenings, and holidays as needed.
Self-motivated with strong entrepreneurial skills.
Ability to engage with new customers and build immediate and lasting rapport.
Creative and adaptable team player with a winning and positive attitude.
Personalize customer connections by providing the highest level of hospitality and customer service.
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.

Nice To Haves

Preferred proficiency/knowledge in action sports, golfing, running/training and a passion for the outdoors.

Responsibilities

Engage with new customers and build immediate and lasting rapport.
Personalize customer connections by providing the highest level of hospitality and customer service.
Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns; maintain consistent awareness of the competition and what melin brings to the market.
Be an expert on melin’s product lines, current fashion trends, understand customer needs, and creatively communicate selections that meet their needs.
Consistently demonstrate a positive, outgoing, high energy, entrepreneurial, sales-focused attitude to customers and team members.
Execute training and strategies to consistently deliver the best premium guest experience at the store.
Execute restocking, back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
Independently problem-solve and resolve customer issues while maintaining a high level of professionalism, even in high-stress situations.
Collaborate with the leadership team to communicate customer feedback and demonstrate the ability to independently problem-solve and resolve customer concerns in a respectful and organized fashion.
Ensure the retail floor is always clean and presentable, maintaining store concepts & visual standards.
Assist with back of house duties including receiving and placing product.
Support and promote Cashwrap & POS procedures.
Reconcile tills, process returns, exchanges, gift cards, and discounts accurately when provided manager approval.
Open and close the store following standard operating procedures for this process.