Retail Sales-Custom Framing Manager

Michaels Stores • St. Charles, IL

1d • Onsite

About The Position

The Retail Sales-Custom Framing Manager leads and coaches a team of framers focused on building customer relationships and creating framing solutions for their art, while also driving custom framing sales. This role involves assisting customers in creating memorable framing solutions and ensuring adherence to standard operating procedures and company programs. The manager is responsible for developing and coaching selling behaviors, leading the delivery of high-quality custom framing solutions, and achieving Key Performance Indicators (KPIs) for both individual performance and the team. They will also manage inventory, shrink, and safety programs, and serve as Manager on Duty (MOD). Additionally, the role includes assisting with interviewing, onboarding, coaching, and training new team members, as well as participating in talent development and performance management activities. The manager partners with other MODs daily, interacts positively with others, and promotes the organization's vision and values. They also participate in truck unloads and stocking processes, follow Standard Operating Procedures (SOPs), ensure a safe environment, assist customers, and handle Omni channel processes. Other duties as assigned.

Requirements

• Basic computer skills

Nice To Haves

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed