Retail Sales/Custom Framing Manager
About The Position
This role involves leading and coaching a team of framers to build customer relationships and drive custom framing sales. The manager will assist customers in creating memorable framing solutions for their art, ensuring high-quality custom framing solutions are delivered on time. The position also requires assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs, ensuring compliance with laws and requirements, and holding the team accountable for store conditions and results. The role includes developing and coaching selling behaviors, managing workload, inventory, shrink, and safety programs. The manager will also serve as Manager on Duty (MOD), assist with interviewing, on-boarding, coaching, observing, and training new team members, and participate in performance management activities. They will partner with other MODs daily on framing expectations and interact positively and respectfully with others, promoting the organization’s vision and values. The role also involves participating in truck un-loads and stocking processes and following SOPs to ensure a safe environment. Other duties as assigned.
Requirements
- Basic computer skills
Nice To Haves
- Previous custom framing experience is preferred
- Retail management experience
- Experience leading a sales team
Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Develop and coach the team selling behaviors
- Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
- Achieve your KPI’s and manage the framing team to achieve their role KPI’s
- Review sales and production workload and build plans and sales floor time for networking.
- Manage and execute the inventory management processes as assigned
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD)
- Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
- Partners with MOD’s daily on the expectations of framing and other framers.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
- Acknowledge customers, help locate product and provide solutions
- Assist with Omni channel processes
- Other duties as assigned
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
