Xfinity Retail Sales Consultant (Bellevue, Factoria)

Comcast•Bellevue, WA

1d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative businesses and creates career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. This role involves working directly with customers in a retail location, evaluating their potential product needs, and making appropriate recommendations. It requires providing outstanding customer service, helping customers interpret account statements, pay bills, and answering questions about services. The position also involves making changes to accounts, upgrading service levels, processing service requests, and acting as a brand ambassador to promote Comcast/Xfinity products. A passion for technology, especially Comcast products and services, is essential, along with maintaining detailed sales product knowledge, including competitive information, and meeting sales goals and metrics. The role contributes to a fun and competitive environment, aiming to connect products and services to customers' lifestyles. On-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions are offered.

Requirements

High School Diploma or equivalent
Generally, requires 2-5 years related experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Communication
Critical Thinking
Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization

Nice To Haves

consumer electronics/wireless retail sales experience

Responsibilities

Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment.