Retail Sales Consultant

AT&T•Willoughby, OH

3d•Onsite

About The Position

The Retail Sales Consultant role at AT&T focuses on creating meaningful connections with customers through personalized sales expertise. The consultant will be responsible for meeting sales targets by utilizing AT&T's full suite of products, including the latest devices and services, to bring friends, families, and communities closer together. This involves a consultative sales approach on the sales floor, guiding customers through their options, participating in community events, filling online orders, and making outbound calls to existing and potential customers. The position requires working a schedule between 9am-9pm, including weekends, and demands flexibility and openness to change to stay current with evolving technology and customer needs in a fast-paced environment. AT&T provides tools, training, and coaching for new consultants to help them meet and exceed their goals. The company emphasizes the safety of employees and customers, adhering to protective and safe-distancing guidelines in response to COVID-19. AT&T, founded by Alexander Graham Bell nearly 150 years ago, is committed to innovation and connecting families, communities, and businesses with essential products and services like 5G and Fiber.

Requirements

Ability to work a schedule between 9am-9pm, including weekends
Flexibility and openness to change to stay current with evolving tech and customer needs

Nice To Haves

Prior retail or customer-facing sales experience

Responsibilities

Create meaningful connections with every customer, with personalized sales expertise
Meet sales targets and earn commission
Use a consultative sales approach guiding customers through their options on the sales floor
Be a part of the community through events
Fill online orders
Make outbound calls to existing and potential customers

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (one week of PTO after 6 months of service and 2 weeks after the first year for bargained employees, at least 6 company designated holidays and additional PTO based on bargaining group)
Sick leave
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone