Xfinity Retail Sales Consultant (Springfield, IL)

Comcast•Springfield, IL

4d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative businesses and creates career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. This role is for a Retail Sales Consultant with Comcast Xfinity. The company is looking for individuals with energy, curiosity, and passion to build a rewarding retail career. Comcast is an innovator and leader, inventing groundbreaking technology, crafting outstanding entertainment experiences, and taking extraordinary care of customers. The diverse talents of its people have propelled it to be a Fortune 40 industry leader. Teammates go above and beyond to ensure customer satisfaction. The company takes pride in its work, products, services, and dedication to the community, and is always open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Requirements

High School Diploma or equivalent
Adjusting to a full time, flexible, rotating work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
Communication
Critical Thinking
Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
Relevant Work Experience: 2-5 Years

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment.
Connecting products and services to customers’ everyday lifestyles.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.