Xfinity Retail Sales Consultant (Hermitage, TN)

Comcast•Nashville, TN

6d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative businesses and creates career opportunities across a wide range of locations and disciplines. Comcast is at the forefront of change and moves at an amazing pace, thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. This role is for a Retail Sales Consultant in Hermitage, TN. The position involves working directly with customers in a retail location, evaluating their potential product needs, and making appropriate recommendations. It also includes providing outstanding customer service, helping customers interpret account statements, pay bills, answering questions about services, making account changes, upgrading service levels, and processing general service requests. The role acts as a brand ambassador to promote Comcast/Xfinity products, requiring an expert-level understanding of technology, especially Comcast products and services, and maintaining detailed sales product knowledge, including competitive information. The position requires meeting goals and metrics and contributing to a fun and competitive environment. The company aims to connect its products and services to customers' everyday lifestyles. The role offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions.

Requirements

High School Diploma or equivalent
Generally, requires 2-5 years related experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Communication
Critical Thinking
Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization

Nice To Haves

Consumer electronics/wireless retail sales experience

Responsibilities

Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment.