Retail Sales Clerk II - St. George

State of Utah Office of the Governor • St. George, UT

3d • Onsite

About The Position

Are you passionate about delivering exceptional customer service in a dynamic retail setting? Desire a schedule that allows you to enjoy Sundays and holidays off? If so, elevate your leadership skills with an exciting opportunity at the Department of Alcoholic Beverage Services – where enthusiasm meets a “spirited” work environment! We are seeking dedicated individuals with a strong work ethic to thrive in a challenging and fast-paced setting. Join us for a fulfilling career experience, where you'll engage with the public and embrace new challenges and opportunities for growth every day.

Requirements

• 21 years of age or older.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
• Able to pass a criminal background check.
• The ability to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.
• Product Knowledge & Promotion: Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

• Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Assist in receiving, inspecting, storing, and displaying merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks).
• Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Benefits

• Sundays and holidays off
• Job Stability
• Career Growth
• Meaningful Work
• Supportive Work Environment
• Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.
• Stability & Growth
• Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed