Retail Sales Clerk II - Pleasant Grove

State of Utah • Pleasant Grove, UT

2d • Onsite

About The Position

This is a full-time position with the Department of Alcoholic Beverage Services (DABS) in Pleasant Grove, Utah. The role involves providing superior customer service in a fast-paced retail environment. DABS is described as the most "spirited" agency in the state, offering a chance to enhance leadership skills and contribute to a fulfilling career. The agency emphasizes work-life balance and offers job stability, career growth opportunities, meaningful work, and a supportive work environment. DABS stores are closed on Sundays and all state and federal holidays. The State of Utah is committed to equal employment opportunity.

Requirements

• 21 years of age or older.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
• Able to pass a criminal background check.
• The ability to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.
• Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

• Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Assist in receiving, inspecting, storing, and displaying merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks).
• Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.
• Stability & Growth: We are a statewide agency focused on modernizing technology and investing in our workforce.
• Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed