Retail Sales Associate

Brilliant Earth•Boston, MA

3d•Onsite

About The Position

Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Boston Seaport Showroom location.

Requirements

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program
Endless opportunities for career growth
Competitive compensation
Career Growth through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process
Set Schedule with consistent weekly hours, and 2 consecutive days off
Diverse, mission-minded team
Lifestyle Spending Account for eligible wellness expenses
Continued Education including company-sponsored learning and tuition reimbursement
Employee Discounts on jewelry
Sales Incentive Programs
Mental Wellness Perks including access to mental health resources and counseling
Giving Back and Volunteer Opportunities
Medical, Dental, and Vision insurance with $0 monthly premium option for employee health insurance and employer HSA contributions
401k match
Paid Time Off (accrue 3 weeks in the first year)
Parental Leave
Disability and Life insurance (100% employer-paid)
Pre-Tax Commuter Benefits