Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and the co-brand credit card. The role also provides member service for questions, concerns, merchandise returns and exchanges, product lookups, and order pickups, including Buy Online and Pick Up In Club orders. Associates help deliver a safe, positive, and efficient member experience while maintaining club policies and standards, working toward business goals, and supporting other departments as needed.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership benefits, retention, and the member experience.
- Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
- Work toward business-established benchmarks and goals.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club orders.
- Maintain club policies and procedures and support club standards, including stocking, promotional plans, signage, cleanliness, and organization.
- Work in other departments and perform other duties as assigned.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily Pay access to earned wages before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members aged 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
