Retail Sales Associate

Great Wolf Lodge • Concord, NC

16d • Onsite

About The Position

As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets. You will engage guests with product knowledge, maintain visual merchandising, inventory, and cleanliness standards, process transactions accurately, and collaborate with your team to uphold brand standards in a high-energy resort setting. Your retail sales, guest engagement, and operations work contributes to guest satisfaction, team performance, and operational efficiency across your retail area.

This is a fully on-site hospitality-based role in a fast-paced, high-throughput entertainment, attractions, and retail environment, with in-person guest and team interactions. Scheduling flexibility is required, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The role is suitable as a first job or a next career step, with opportunities to develop teamwork, communication, and guest service skills and explore other roles or leadership positions within the company.

Requirements

• Must be at least 16 years old.
• Some high school education or equivalent.
• Flexibility to work evenings, weekends, holidays, and shifts based on business demands.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Customer service and communication skills.
• Ability to read and interpret English-language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Nice To Haves

• Previous experience demonstrating strong customer service.
• Ability to multitask and prioritize a variety of tasks with minimal direction.
• Previous experience with cash transactions and point-of-sale systems.
• Proven teamwork skills.
• Enthusiastic and energetic demeanor.

Responsibilities

• Greet and engage guests while maintaining a professional presentation.
• Provide product knowledge and enthusiastically support guests’ purchasing decisions.
• Respond promptly to guest inquiries and escalate issues to leadership.
• Use upselling techniques during guest transactions.
• Follow safety guidelines, company procedures, and asset protection protocols.
• Participate in required safety and emergency training.
• Report incidents and hazards to leadership.
• Maintain organized, clean work areas that comply with health and safety standards.
• Carry out daily retail tasks, including stocking, point-of-sale transactions, merchandising, communicating with leaders, and opening and closing procedures accurately.
• Maintain cleanliness and uphold brand standards.
• Promote and sell products, services, and promotions to support sales goals and key performance metrics.
• Perform additional tasks as assigned to support overall resort operations.

Benefits

• Medical, dental, and vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401(k) with employer match
• Paid vacation time off
• Paid parental leave
• Discounts to visit Great Wolf’s 23+ locations for team members, friends, and family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED