Retail Sales Associate at Macy's

EssilorLuxottica Group•Brea, CA

2d•$18 - $26•Onsite

About The Position

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

1 year of previous sales or customer service experience
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
Self-motivated, team player

Responsibilities

Provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Greet and serve customers.
Inform merchandisers/managers on stocking needs.
Ensure all visual standards set forth by management and the company are always maintained.
Problem-solve for any customer issues and loop in management for assistance.
Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis and in turn ensure VIP clientele retention.
Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand.
Actively listen and act on any instructions given by management or superior as defined by management at any time.
Occasionally assist with opening and closing duties as needed.
Comply with professional regulations, internal rules and code of conduct set forth by the company and management.
Attend and participate in occasional work meetings.
Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise.
Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands’ culture flourishes.