Retail Sales Associate - Part Time

Sunnyside•Elmwood Park, IL

6h•Onsite

About The Position

Cresco Labs is a large public, vertically integrated, multistate operator in the cannabis industry, known for its portfolio of in-house cultivated and manufactured brands and its Sunnyside® dispensaries. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis, focusing on quality, consistency, and integrity. The company is committed to Social Equity and Educational Development (SEEDTM) to ensure equal opportunity within the cannabis industry. The Wellness Advisor of Sunnyside, also known as a Retail Sales Associate, is responsible for advising recreational, medicinal customers and caregivers in selecting appropriate cannabis products. This role acts as an ambassador for Cresco Labs' mission to normalize, professionalize, and revolutionize cannabis. Key aspects include providing excellent customer service, demonstrating strong product knowledge, and strictly adhering to state compliance regulations to ensure a best-in-class customer experience. Wellness Advisors manage the entire customer lifecycle, from check-in and consultation to order fulfillment and checkout. Compliance with applicable state and company regulations is paramount in all tasks. Cresco Labs prioritizes the employee experience, offering strong training, development, diversity, and authenticity. As a Wellness Advisor, employees receive training for various customer interactions, gain a unique consultative sales experience, learn fundamental cannabis product knowledge and industry compliance standards, and expand their understanding of cannabis products. The role is dynamic, combining problem-solving, inventory management, teamwork, technical skills, and customer service.

Requirements

High School Diploma or equivalent
Minimum 1 year experience in customer service
Excellent customer service skills and ability to engage with customers
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
Willingness to learn and understand cannabinoids and how they interact with the human body
Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time

Nice To Haves

Retail or hospitality experience preferred

Responsibilities

Greet customers, ensuring a best-in-class experience
Verify proper documentation and ID for customers
Conduct customer consultations and handle standard questions or complaints
Escalate any employee or customer issues to management
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment
Assist customers in product selection through education of different cannabis products and their varying impact on the human body
Apply effective selling and cross-selling techniques to build baskets
Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks
Label and package customer orders
Ensure product stock is organized and meets compliance regulations
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures
Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company
Assist in performing routine inventory counts of all products
Follows all security protocols and safety standards as outlined in company SOPs
Assist with management responsibility of organizing sales floor merchandise and product displays
Assist in maintaining a clean, safe, and organized environment for customers and team