Retail Sales Associate

AAA Mid-Atlantic • Eatontown, NJ

9d • $19 - $24 • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Retail Sales Associate for its retail location at 251 State Route 35, Eatontown, New Jersey. The role combines customer service and sales in a retail environment. The starting base compensation is $18.82–$24.07 per hour, adjusted based on experience, geographic location, and other job-related factors. The position is eligible for incentive pay, with an average payout of $162–$389 per month. Store hours are Monday through Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM, with a 37.5-hour work week and no Sundays.

Retail Sales Associates promote AAA products and services, help members plan domestic travel, and provide support for incoming Roadside Assistance calls during peak periods. They may also back up cashiering, Tag and Title, and IDEMIA services where applicable. Full-time associates can accrue up to three weeks of paid time off during their first year and are offered a comprehensive benefits package.

Requirements

• Previous sales and customer service experience, with the ability to drive results and exceed expectations.
• Effective written and oral communication skills to engage customers and explain the value of AAA memberships.
• Computer proficiency, including the ability to navigate multiple websites and programs while multitasking.
• Notary Public designation, or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary Membership license or other license required to perform the essential functions of the position.

Nice To Haves

• Basic geography knowledge.

Responsibilities

• Consistently upsell and cross-sell AAA products, including new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic vacations, including car rentals, hotels, vacation packages, maps, tour books, and TripTiks.
• Answer incoming overflow Roadside Assistance calls during peak call volumes to support timely and efficient service.
• Provide backup support for cashiering, Tag and Title, and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year, with up to three weeks accruable during the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Eligibility for incentive pay, with an average payout of $162–$389 per month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED