About The Position

Macy’s Retail Sales Associate in Women’s Shoes blends results-oriented selling with genuine hospitality to create memorable shopping experiences. The associate learns customers’ needs, offers personalized recommendations, shares product and service information, and works to build trust, meet sales targets, and inspire customer loyalty. The role also involves maintaining a clean, organized, and inviting sales floor and fitting rooms. Colleagues review sales goals, learn about new arrivals, top-selling merchandise, trends, and promotions, and engage customers with a warm, personal approach. They recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and thank customers. Teamwork, dependable attendance, adaptability, and a focus on improving individual and store results are important. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Provide genuine hospitality and personalized customer service by understanding customer needs and recommending appropriate products and services.
  • Engage customers, build relationships and loyalty, and work toward daily sales goals and targets.
  • Acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Stay informed about sales goals, new arrivals, top-selling items, current trends, and promotions.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering the space and supporting merchandise moves.
  • Update signs and pricing as needed.
  • Thank customers and help ensure they have what they need before they leave.
  • Collaborate with colleagues and contribute to individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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