Retail Sales Associate - Part Time

Curaleaf•Lakeland, FL

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to serve as a brand representative and product resource for customers. The associate helps create a welcoming, informative, inclusive, and engaging shopping experience by learning customers’ needs, recommending products, processing purchases, and building trust. The role involves customer service, sales, store operations, inventory support, and maintaining a clean and organized store in a fast-paced, compliance-driven retail environment. The position is located at 3145 US Hwy 98 N, Lakeland, FL 33805, with an indicated availability of 15–25 hours; weekend availability is strongly preferred. The stated hourly pay rate is $15.00.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation and conflict-resolution skills, with a calm and solution-oriented approach.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Ability to remain composed under pressure.
Initiative, a team-first attitude, and willingness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.

Nice To Haves

Sales background involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests in a warm, professional manner.
Build customer relationships, ask questions, and provide personalized product advice.
Address customer concerns and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Promote deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.