Retail Sales Associate

Verizon • Naperville, IL

4d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a Verizon retail store to generate sales, provide exceptional customer service, identify customer needs, and recommend complete technology solutions. The role includes closing sales, developing product and operational knowledge through ongoing training, and building customer relationships through outbound calls and text messages. Associates may also represent Verizon at off-site sponsored events to engage with the community and expand their customer base.

This is an onsite, worksite-based position with 40 scheduled hours per week. The role requires willingness to work evenings, weekends, and holidays, with schedules provided four weeks in advance, and openness to pick up additional shifts during busy periods. Compensation includes base pay and individual sales commissions. The listed Illinois starting base pay is $18.27 per hour; total earnings vary based on geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using technology knowledge and customer service to expand the Verizon network.
• Identify customers’ needs by building connections and asking appropriate questions.
• Present product insights and solution recommendations to provide complete sales solutions.
• Close sales by communicating effectively and offering simple, intuitive technology solutions.
• Participate in ongoing training and develop skills in merchandising and inventory operations.
• Place outbound calls and send text messages to current Verizon customers interested in Verizon products and services.
• Engage with the community at off-site Verizon-sponsored events to develop a loyal customer base.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs with incentives that have included travel, gifts, and other rewards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Paid parental leave of eight weeks for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and other offerings.
• Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED