Retail Sales Associate – Full Time

AutoZone • Kalamazoo, MI

15d

About The Position

AutoZone store teams provide customer service by helping customers find automotive parts and solutions, maintaining inventory, and supporting store operations. The Retail Sales Associate delivers WOW! Customer Service by exceeding customer expectations, offering trustworthy automotive advice, and contributing to a positive, knowledgeable retail environment. The role involves recommending products and promotions, keeping merchandise stocked and organized, assisting with select installations, and supporting sales goals and store performance. Associates use diagnostic tools to read vehicle codes and recommend solutions, while following company processes, safety policies, and loss prevention procedures.

Requirements

• Must be at least 18 years old.
• Basic knowledge of automotive parts is required.
• Ability to lift, load, and deliver merchandise.
• Availability for a full-time flexible schedule, including mornings, nights, weekends, and overtime as needed.

Nice To Haves

• High school diploma or equivalent (GED).
• Strong people skills and effective communication in both Spanish and English.
• Previous experience in automotive retail.
• Automotive Service Excellence (ASE) Certification.

Responsibilities

• Engage with customers, provide trustworthy automotive advice, and communicate clearly and professionally.
• Collaborate with managers and teammates to create a motivated, productive store environment; support team members and demonstrate leadership in daily responsibilities.
• Recommend products, services, and promotions to improve the customer experience and contribute to sales goals and store performance metrics.
• Restock merchandise, maintain store organization, follow cash handling and loss prevention procedures, and support smooth store operations.
• Use structured processes to complete assigned tasks efficiently and follow company safety policies, including using personal protective equipment.
• Stay up to date on automotive parts, tools, and promotions through AutoZone systems.
• Assist customers with wiper blade, battery, and light bulb installations.
• Use diagnostic tools to read codes from customer vehicles and recommend solutions.
• Lift, load, and deliver merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed