Part-Time Retail Sales Associate

Live Parallel•Orlando, FL

3d•Onsite

About The Position

Retail Sales Associates are the product and industry experts in Surterra Wellness retail locations, providing knowledge and exceptional service to customers. They ensure stores are welcoming environments where everyone feels they belong. This role is with Surterra Wellness, a brand under the Parallel umbrella, a large multi-state cannabis company. Parallel is growing, fast-paced, and challenges employees to achieve more, with a vision to pioneer a new paradigm of well-being for all people, everywhere.

Requirements

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
Must be flexible regarding work schedule, including evenings, weekends, and holidays
1 year in Retail or a related industry where customer service is critical
Constantly operating a computer and other office machinery
Strong attention to detail and ability to multitask and manage time effectively
Excellent communication and organizational skills
Ability to manage difficult situations and resolve in a timely and professional manner
Microsoft Office Suite proficient level

Nice To Haves

Experience in the Cannabis industry

Responsibilities

Model best-in-class service that consistently exceeds customer expectations and builds long-term rapport.
Provide customers and caregivers with expert cannabis recommendations, discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
Maintain accurate records of all activities, including customer records, in accordance with State Regulations and local/federal agencies.
Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty.
Maintain the cleanliness of the store on a daily basis.