Retail Sales Associate Part Time

BJ's Wholesale Club • Clearwater, FL

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Availability needed will be Thursday, Friday, Saturday, and Sunday from 4pm to 9pm. Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service. Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly to and positive attitude. Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Know your Business: Understand how to access and read production and/or financial performance reporting for your department. See the connection between consistent execution and the positive impact it can have on the business. Major Tasks, Responsibilities, and Key Accountabilities Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices. Sells BJ’s membership products to potential new and existing members with high energy and determination Drives toward goal achievement, defined by business established benchmarks and results Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card. Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups. Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status. Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary. Assists with BOPIC (Buy Online and Pick Up In Club) orders for members. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs.
• Handling merchandise returns, exchanges, pick-ups, and general customer services inquiries.
• Providing excellent and efficient member service.
• Carrying out job functions and responsibilities as assigned.
• Supporting the application of club policies, procedures and compliance.
• Acting with honesty and integrity and leading with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensuring a safe and positive environment for members and colleagues.
• Working collaboratively and with respect, embracing inclusion and diversity.
• Working as a team to achieve goals.
• Moving with speed and agility in all tasks.
• Innovating and adapting to changes.
• Maintaining a friendly and positive attitude.
• Delivering service excellence through all points of contact.
• Resolving and deescalating to address every member concern.
• Ensuring a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintaining Fast, Friendly, Full, Fresh, Clean Club Standards.
• Working as a team to deliver GOLD club standards daily.
• Working with commitment and pride to deliver a Grand Opening look daily.
• Ensuring all items are stocked and promotional plans are executed.
• Maintaining visible and accurate signage.
• Keeping the club clean and organized, inside and out.
• Understanding how to access and read production and/or financial performance reporting for the department.
• Promoting the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Selling BJ’s membership products to potential new and existing members with high energy and determination.
• Driving toward goal achievement, defined by business established benchmarks and results.
• Exhibiting clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Following tax exempt/resale membership policies in regard to retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolving Member concerns in a courteous and timely manner.
• Escalating issues to PIC and MOD when necessary.
• Assisting with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintaining all club policies and procedures.
• Performing other duties as assigned, including working in other departments as needed.
• Maintaining regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees