Retail Sales Associate
About The Position
The Retail Sales Associate provides exceptional customer service, builds strong client relationships, and works to achieve sales targets. The associate maintains in-depth knowledge of products, trends, styles, the brand, warranties, and optical add-on features, and gives clients personalized recommendations. The role also includes minor eyewear adjustments and repairs, maintaining the store environment, and supporting a seamless customer experience across online and in-store channels. Associates follow brand policies and procedures and perform other duties assigned by management.
Requirements
- High school diploma or equivalent.
- At least 2 years of retail sales experience, preferably in eyewear and/or luxury retail.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Punctuality and reliability.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- Collaborative, adaptable, supportive, respectful, and open to feedback.
- Problem-solving and analytical thinking skills, including the ability to identify issues, evaluate solutions, and implement effective strategies.
- Ability to manage workload pressure.
- Ability to stand for extended periods and lift up to 25 pounds.
Nice To Haves
- Experience operating a POS system.
- Luxury sales or eyewear industry experience.
Responsibilities
- Provide outstanding customer service and ensure clients have a memorable shopping experience.
- Stay current on industry trends and product knowledge, attending training sessions and workshops as required.
- Demonstrate in-depth knowledge of the brand, warranties, and optical add-on features.
- Build and maintain client relationships in-store and through follow-up communication.
- Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
- Assist with minor adjustments and repairs.
- Maintain clean, organized, and visually appealing sales floor and back-of-house areas.
- Provide omnichannel support for a seamless customer service experience across online and in-store platforms.
- Understand and adhere to brand policies and procedures.
- Perform other miscellaneous duties assigned by management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
