Retail Sales Associate - San Leandro
About The Position
Pet Food Express is seeking passionate, sales-driven individuals to join their team as Sales Consultants. The role focuses on helping pet parents find the best products for their pets by providing tailored solutions and trusted advice to create a memorable shopping experience. Sales Consultants will proactively engage with customers, recommend products, operate the cash register, and stock shelves, ensuring a friendly and informative experience for all. On an average day, Sales Consultants will engage with customers, both human and pet, to understand their needs and build relationships. They will utilize the Pet Food Express Whole Life Approach to offer personalized recommendations. Learning and education are key components, with participation in daily training and continuous educational programs to enhance product knowledge and sales skills. Staying updated on new products, promotions, and the pet community is essential. Sales Consultants will also be responsible for operating the cash register efficiently, unloading shipments, stocking the store (which involves heavy lifting), cleaning and maintaining the store, and performing additional duties as assigned to support overall store operations.
Requirements
- Previous retail experience and pet experience is preferred.
- A passion for pets and a desire to help pet parents find the best solutions.
- A sales-driven attitude with desire to exceed goals.
- A warm and welcoming personality with strong customer service mindset.
- Eagerness to learn and to participate in daily educational activities.
- Dependable and reliable with strong attendance and punctuality.
- Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
- Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.
- Ability to climb and balance using a ladder and/or step stool.
- Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.
Nice To Haves
- Previous retail experience
- Previous pet experience
Responsibilities
- Proactively approach and engage with customers and their pets.
- Ask questions to understand customer needs and build lasting relationships.
- Use the Pet Food Express Whole Life Approach to provide tailored recommendations.
- Participate in daily training and continuous educational programs.
- Stay up-to-date about new products, promotions, and the pet community.
- Educate customers on product benefits and help them find solutions for their pets' unique needs.
- Consistently show up on time, maintaining reliable attendance.
- Operate the cash register efficiently and provide a friendly checkout experience.
- Unload shipments and stock the store.
- Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
- Support overall store operations by performing additional duties as assigned.
Benefits
- Many potential career paths and options for advancement within the company
- Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge
- Generous in-store employee discount that extends to your family
- Life insurance
- Pet insurance
- Employee Assistance Program (EAP)
- PTO (for FT employees)
- Health insurance (for FT employees)
- 401k with employer match
- Employee referral bonuses
- Bring your well-behaved pet to work
- Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
