Retail Sales Associate - Part Time

Sunnyside•Chicago, IL

2d•Onsite

About The Position

Cresco Labs is a leading vertically integrated cannabis company with a mission to normalize and professionalize the industry. Our Sunnyside® dispensaries offer a welcoming environment for customers at all stages of their cannabis journey. We are committed to Social Equity and Educational Development through our SEEDTM initiative, ensuring our company reflects the diversity of the communities we serve and provides equal opportunities. We aim to revolutionize the cannabis industry with a focus on quality, consistency, integrity, and professionalism. The Wellness Advisor role at Sunnyside is crucial in advising customers on selecting the right cannabis products for their needs and embodying the company's mission. This role requires excellent customer service, product knowledge, and strict adherence to state compliance regulations to provide a best-in-class experience. Wellness Advisors manage the entire customer lifecycle, from check-in and consultation to order fulfillment and checkout, with compliance being a top priority. Cresco Labs emphasizes employee experience through robust training, development, diversity, and authenticity, fostering both personal and professional growth. As a Wellness Advisor, you will receive training for various customer interactions, engage in a unique consultative sales approach, gain knowledge of cannabis products and industry compliance, and experience a dynamic role combining problem-solving, inventory management, teamwork, technical skills, and customer service.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service; retail or hospitality experience preferred.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Willingness to learn and understand cannabinoids and how they interact with the human body.
Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Verify proper documentation and ID for customers.
Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
Label and package customer orders.
Ensure product stock is organized and meets compliance regulations.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Assist in performing routine inventory counts of all products.
Follows all security protocols and safety standards as outlined in company SOPs.
Assist with management responsibility of organizing sales floor merchandise and product displays.
Assist in maintaining a clean, safe, and organized environment for customers and team.