Retail Sales Associate

Verizon • Hyannis, MA

16d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a Verizon retail store to generate sales, provide exceptional customer service, and help customers find technology solutions that meet their needs. You will learn about customer needs, recommend products and solutions, communicate clearly to close sales, and develop your skills through ongoing training in merchandising and inventory operations. The role may also involve contacting current Verizon customers by phone or text and engaging with the community at off-site Verizon-sponsored events.

The position is onsite at a defined work location and is scheduled for 40 hours per week. Employees must be willing to work evenings, weekends, and holidays, with schedules provided four weeks in advance, and may have opportunities to pick up additional shifts during busy periods. The position is commission-based. The posting describes base pay of $16.00–$21.00 per hour plus commissions, with compensation varying by geography, hours worked, and performance. It also lists a location-specific starting base pay rate of $18.27 per hour.

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Willingness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales using technology knowledge and customer service.
• Identify customers’ needs by building connections and asking questions.
• Recommend products and solutions that provide customers with a complete sales solution.
• Close sales through effective communication and intuitive technology solutions.
• Participate in ongoing training and develop skills in merchandising and inventory operations.
• Contact interested current Verizon customers by outbound calls and text messages to promote products and services.
• Engage with the community, including at off-site Verizon-sponsored events, to build a customer base.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives, which have previously included travel, gifts, and other rewards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services, plus other employee discounts.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED