Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes BJ’s membership programs by acquiring new members, renewing and upgrading memberships, and cross-selling membership benefits and the co-brand credit card. The role also provides member assistance with questions, concerns, merchandise returns and exchanges, product lookups, and order pickups, including BOPIC orders. The associate is expected to deliver courteous, efficient service, follow club policies, and help maintain a safe, welcoming environment and daily club standards. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s membership value proposition, including acquisition, retention, perks, and member experience.
- Pitch membership programs to potential members and sell membership products to new and existing members.
- Work toward business-established benchmarks and results.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support compliance.
- Work in other departments and perform other assigned duties as needed.
- Deliver member service excellence and help maintain a safe, positive, clean, organized club environment.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; fees may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares available at a 15% discount.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
