Retail Sales Associate

TJX•Gilbert, AZ

11d•Onsite

About The Position

The Retail Sales Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The role follows operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. Associates model positive customer service practices and contribute to a store culture grounded in honesty, integrity, and respect. They process customer purchases and returns, promote credit and loyalty programs, prepare and merchandise products for the sales floor, and participate in store recovery, cleanliness, safety, and shrink-reduction efforts. Other duties may be assigned. The position is at the TJ Maxx store at 853 Baseline Rd, Gilbert, Arizona. The starting pay range is $15.15–$15.65 per hour; actual pay depends on relevant skills, qualifications, and experience.

Requirements

Excellent customer service skills.
Ability to work a flexible schedule to support business needs.
Strong communication and organizational skills, with attention to detail.
Ability to multitask.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to lift heavy objects, with or without reasonable accommodation.

Nice To Haves

Retail customer experience preferred.

Responsibilities

Deliver a highly satisfied customer experience by engaging and interacting with customers.
Model established customer experience practices with internal and external customers.
Support a positive store culture through honesty, integrity, and respect.
Accurately ring customer purchases and returns and count change according to operating procedures.
Promote credit and loyalty programs.
Follow the merchandising philosophy and established merchandising procedures and standards.
Process and prepare merchandise for the sales floor according to company procedures and standards.
Initiate and participate in store recovery throughout the day as needed.
Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain cleanliness throughout the store.
Provide and accept recognition and constructive feedback.
Follow labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Participate in safety awareness and help maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for associates who meet service or hours requirements
Medical, dental, and vision insurance, for associates who meet service or hours requirements
Health savings account (HSA), for associates who meet service or hours requirements
Health care flexible spending account (FSA), for associates who meet service or hours requirements
Life insurance, for associates who meet service or hours requirements
Short- and long-term disability, for associates who meet service or hours requirements
Paid parental leave, for associates who meet service or hours requirements
Paid holidays, vacation, and sick leave, for associates who meet service or hours requirements
Auto and home insurance discounts, for associates who meet service or hours requirements
Scholarship program, for associates who meet service or hours requirements
Adoption assistance, for associates who meet service or hours requirements