Retail Sales Associate - Full Time

Curaleaf•Phoenix, AZ

9h•Onsite

About The Position

Curaleaf is hiring a full-time Retail Sales Associate to represent the brand and help customers explore cannabis products. The associate creates a welcoming, informative, inclusive, and engaging experience by offering personalized product guidance, processing purchases, and building customer trust. The role combines customer service and sales with store operations, inventory support, and adherence to applicable procedures and regulations. The listed location is 3333 S Central Ave, Phoenix, AZ 85040. Pay is $15.25 per hour plus tips. Open availability for weekdays, evenings, weekends, and holidays is required.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time-management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and composure under pressure.
Initiative, a team-first attitude, and willingness to support store leadership.
Ability to build rapport and lasting customer relationships.
Collaborative approach and commitment to teamwork.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests in a warm, professional manner.
Build customer connections, ask questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Enroll guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and product counts.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions and complementary items at checkout.
Keep up with promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.