Retail Sales Associate
About The Position
The Retail Sales Associate / Retail Customer Service (Pawnbroker) provides customer service in an EZPAWN store, assisting customers with sales and negotiating mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The role includes customer interactions in person and by phone, processing sales, loans, and extensions, and performing store opening and closing duties. Employees begin as trainees in a paid five-week training program. On completion, they receive a $0.50-per-hour raise and promotion to Pawnbroker. Further opportunities include a Pawnbroker Certification Program, a Lead Pawnbroker (Shift Leader) role, and a path to Assistant Manager that includes a six-month training program.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Ability to pass a criminal background check and drug test after a conditional offer.
- Self-motivation, a positive and outgoing personality, and a strong work ethic.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual skills.
Responsibilities
- Provide excellent customer service by greeting and interacting with customers in person and by phone.
- Assist customers with sales and reach mutually satisfying agreements regarding pawn items.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Adhere to company policies, procedures, and regulations.
Benefits
- Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Paid five-week trainee program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
