Retail Sales Associate - Part Time

Sunnyside•Danville, IL

7h•Onsite

About The Position

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Their portfolio of in-house cultivated and manufactured brands features high-quality cannabis products. Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through passionate employees, focusing on Social Equity and Educational Development (SEEDTM initiative) to ensure equal opportunity. The company aims to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, integrity, and professionalism. The Wellness Advisor (Retail Sales Associate) at Sunnyside is responsible for advising customers (recreational, medicinal, and caregivers) in selecting cannabis products and acting as an ambassador for the company's mission. This role requires strong customer service, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors manage the customer lifecycle from check-in to consultation, order fulfillment, and checkout, with compliance being paramount. Sunnyside emphasizes employee experience, offering training, development, diversity, and authenticity, leading to personal and professional growth. As a Wellness Advisor, employees receive training for customer interactions, gain a unique consultative sales experience, learn fundamental cannabis product knowledge and industry compliance standards, and expand their understanding of cannabis products. The role is dynamic, combining problem-solving, inventory management, teamwork, technical skills, and customer service.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Willingness to learn and understand cannabinoids and how they interact with the human body.
Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Verify proper documentation and ID for customers.
Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
Label and package customer orders.
Ensure product stock is organized and meets compliance regulations.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Assist in performing routine inventory counts of all products.
Follows all security protocols and safety standards as outlined in company SOPs.
Assist with management responsibility of organizing sales floor merchandise and product displays.
Assist in maintaining a clean, safe, and organized environment for customers and team.