Retail Sales Associate

2020 Companies • West Mifflin, PA

16d • Onsite

About The Position

2020 Companies is hiring Retail Sales Associates, known as Energy Pros, to represent NRG in a local retail setting. Associates engage consumers about NRG electricity and gas services and help customers understand options that may lower their energy costs. The role involves welcoming customers, assessing their needs, explaining products and services, making recommendations, and building customer confidence. This is not a door-to-door, cold-calling, or telemarketing role.

Associates are responsible for meeting sales goals, accurately recording and reporting sales and other activity, completing paperwork, and maintaining a clean, organized, functional, and presentable work station or kiosk. They collaborate with coworkers, contribute to team goals, and maintain professional relationships with customers and colleagues. Performance is measured in part by attendance, sales quotas, customer and client satisfaction, rejection percentage, and substantiated complaints.

The employer offers paid training, base pay with uncapped commission, a first-sale bonus, potential base-pay increases every six months, and opportunities for career growth and advancement. The posting also mentions health benefits, paid time off, and a 401(k) with company match. Evening, weekend, and holiday availability is required as needed.

Requirements

• High school diploma or equivalent.
• Six months of prior sales, retail, telecommunications, or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Integrity and commitment to customer satisfaction.
• Ability to multitask in a fast-paced, team environment.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to maintain customer confidentiality.

Responsibilities

• Sell products and services in retail stores, kiosks, and/or event environments.
• Engage consumers about NRG electricity and gas services and help customers explore ways to lower energy costs.
• Meet or exceed monthly personal sales goals and established weekly or monthly quotas.
• Welcome customers courteously, offer assistance, assess needs, and suggest suitable products or services.
• Direct customers to displays and provide information about products and services.
• Help customers make selections by building their confidence.
• Maintain professional interactions with customers and fellow employees, and foster professional relationships.
• Collaborate with the team to accomplish goals and contribute related results.
• Accurately document and report sales, track and communicate activity to Retail Operations, and submit paperwork completely and accurately.
• Keep the work station or kiosk clean, well-organized, functional, and presentable.
• Maintain regular and prompt attendance and support customer and client satisfaction.

Benefits

• First-sale bonus.
• Paid training course.
• Base pay plus uncapped commission.
• Average sales representatives are expected to earn between $800 and $1,000 weekly.
• Next-day, on-demand pay through DailyPay.
• Opportunity for a base-pay raise every six months.
• Career growth and advancement opportunities.
• Early-release incentives to support work-life balance.
• Health benefits.
• Paid time off.
• 401(k) with company match.
• Paid holidays.
• Personal development opportunities and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED