Retail Sales Associate (Woodfield)

Vuori, Inc•Schaumburg, IL

19d•Onsite

About The Position

The role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook. This role involves creating an unforgettable customer experience, forging lasting relationships with customers, and working with the sales team to ensure each customer receives the best service possible. The associate will greet customers in a timely, authentic and engaging manner, prepare fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit. The role also requires the associate to be the business by achieving sales goals in a team-based commission environment, seeking new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer, assisting in the completion of projects while keeping the focus on customer experience, and communicating inventory needs to support the business goal. Operations include ensuring the sales floor is stocked every evening, collaborating with management in areas of inventory management, ensuring the retail store is cleaned on a regular basis, understanding and executing cash control procedures, and assisting in the implementation and maintenance of all merchandising/visual directives.

Requirements

Must be available to work nights, weekends and holidays.
Must adhere to scheduled shifts with punctuality.
Ability to develop relationships with customers and colleagues.
Ability to positively and proactively handle customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability and initiative.
Eager to develop new skills and responsive to feedback.

Responsibilities

Create an unforgettable customer experience
Forge lasting relationships with customers.
Work with the sales team to ensure each customer receives the best service possible.
Greet customers in a timely, authentic and engaging manner.
Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
Achieve sales goals in a team-based commission environment.
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
Assist in the completion of projects while keeping the focus on customer experience.
Communicating inventory needs to support the business goal.
Ensure the sales floor is stocked every evening.
Collaborate with management in areas of inventory management.
Ensure the retail store is cleaned on a regular basis – including floors and bathroom.
Understand and execute cash control procedures including bank deposits, petty cash.
Assist in the implementation and maintenance of all merchandising/visual directives.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Identify and communicate product concerns in a timely manner.