Retail Sales Associate

Verizon • Westlake, OH

16d • $17 - $21 • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to drive sales and help customers find technology products and services that fit their needs. The role involves building customer connections, asking questions to understand needs, recommending solutions, and closing sales through clear communication. You will also develop skills through ongoing training in store operations, merchandising, and inventory. The position may involve contacting existing Verizon customers by phone or text and participating in Verizon-sponsored events outside the store to build customer relationships. This is an onsite, worksite-based role with 40 scheduled hours per week. The job requires willingness to work evenings, weekends, and holidays, with schedules provided four weeks in advance, and openness to picking up additional shifts during busy periods. The position is commission-based, with a stated starting base pay rate of $16.59 per hour for the location listed, plus potential commissions. The posting also describes a base pay range of $16.00 to $21.00 per hour, commissions, and additional compensation opportunities tied to sales performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
• Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by applying technology knowledge and customer service skills.
• Build customer connections and identify needs by asking questions.
• Recommend products and solutions that meet customers’ needs.
• Close sales through effective communication and intuitive technology solutions.
• Participate in ongoing training and develop operational skills in merchandising and inventory.
• Contact interested current Verizon customers by outbound calls and text messages to expand the customer base.
• Engage with the community at off-site Verizon-sponsored events to build customer relationships.

Benefits

• Medical, dental, and vision benefits.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives, which have included travel, gifts, and other rewards for top performers.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts up to 50% on Verizon products and services.
• Employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits section.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, increasing with service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED