Retail Sales Associate - Womens Shoes, University Town Center - CA - Full Time

Macy's • San Diego, CA

3d • Onsite

About The Position

Macy's is looking for a Retail Selling Colleague who blends selling that delivers results with genuine hospitality to create standout shopping experiences. This role involves understanding customer needs, offering personalized recommendations, and connecting them with the right products and services. The focus is on achieving sales goals through customer engagement and smart selling behaviors, building trust, and inspiring loyalty. The position also includes maintaining a clean, organized, and inviting shopping space. Colleagues are expected to be informed about sales goals, new arrivals, top-selling items, trends, and promotions to engage, educate, and sell with confidence. They are responsible for creating customer relationships, maintaining the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. The role emphasizes finishing strong by sharing loyalty program benefits, ensuring customer satisfaction, and ending with a sincere thank-you. Teamwork, collaboration, and continuous improvement are key aspects of the role. Full-time colleagues typically work 30+ hours per week, and all schedules include weekend shifts based on business needs and availability.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Ability to work independently and as part of a team.
• Can handle electronic devices with no problem.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Blend selling that delivers results with genuine hospitality to create standout shopping experiences.
• Understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services.
• Stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors.
• Build trust, meet sales targets, and inspire loyalty.
• Keep the shopping space clean, organized, and inviting.
• Greet teammates warmly and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Engage, educate, and sell with confidence.
• Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed