Retail Sales Associate

Northwestel•Yellowknife, NT

15d•Onsite

About The Position

The Retail Sales Associate is responsible for driving sales and delivering exceptional customer experiences for Northwestel and Bell products and services. This role engages with customers in a retail storefront environment and through outbound sales activities, identifying needs and recommending tailored communications solutions. The incumbent is expected to build strong product knowledge, process sales and service transactions accurately, and contribute to a positive, safe, and collaborative workplace while meeting performance, administrative, and compliance requirements.

Requirements

High-school diploma (or equivalent)
Minimum of one-year experience in a customer service computerized environment
Minimum one-year consultative sales experience in a retail environment
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills
Ability to work effectively individually and as a member of a team with a broad range of duties.
Ability to provide excellent customer service.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

Responsibilities

Drive sales of core communications of Northwestel and Bell’s products and services to existing and new customers. This may be done in-person and via outbound telemarketing campaigns.
Provide information and demonstrations of communications products and services to customers in a retail storefront setting.
Take ownership to continually learn and understand Northwestel and Bell’s products, services, and promotional offerings to effectively present solutions to customers.
Actively participate in training and coaching initiatives to improve sales skills and product knowledge.
Activate and configure services and features for customers.
Process, distribute and/or file company documentation, including mail, bills, invoices, and customer records.
Process sales and service orders in a timely and accurate fashion.
Other clerical support or customer service duties as assigned by management.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.