Retail Sales Associate - Part Time

Sunnyside • Sunnyside, PA

2d

About The Position

The Wellness Advisor at Sunnyside advises recreational, medicinal, and caregiver customers on choosing cannabis products suited to their needs. The role represents Cresco Labs’ mission to normalize and professionalize cannabis and provides a best-in-class customer experience through attentive service, product knowledge, and compliance with state and company regulations. The Wellness Advisor manages the customer lifecycle from check-in and consultation through order fulfillment and checkout.

This position combines consultative sales and customer service with problem solving, inventory management, teamwork, and technical tasks. Training is provided in cannabis product knowledge, industry compliance, and handling different customer interactions. Part-time schedules are 15–25 hours per week and are generally based around peak hours. Dispensaries are typically open seven days a week, and the role requires flexibility to work opening and closing shifts, weekends, and holidays.

The listed pay range is $16–$16 per hour. Eligible employees may receive benefits that vary based on employment status, location, or position.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and the ability to engage with customers.
• Ability to learn and apply technical and product-related information in a professional, consultative manner.
• Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
• Must be at least 21 years old.
• Must comply with all legal and company regulations for working in the industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

• Retail or hospitality experience.

Responsibilities

• Greet customers and provide a best-in-class experience.
• Build customer relationships by asking about and listening attentively to customer needs, while fostering a welcoming and reassuring environment.
• Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
• Use effective selling and cross-selling techniques to build baskets.
• Verify customer documentation and identification.
• Help verify the accuracy of orders dispensed to customers in a timely manner.
• Label and package customer orders.
• Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
• Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory requirements and company standards.
• Perform routine inventory counts and ensure product stock is organized and compliant.
• Assist managers with organizing sales floor merchandise and product displays.
• Follow company procedures for store security and safety compliance.
• Help keep the store organized and clean for customers and the team.
• Escalate employee or customer issues to management.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match program.
• FSA/HSA programs.
• Long-term and short-term disability options.
• Life insurance and AD&D.
• Paid holidays.
• Paid time off.
• Potential annual discretionary bonuses.
• Potential stock options.
• Employee discount program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED