Tandy Leather Retail Sales Associate-006

Tandy Leather Factory•Des Moines, IA

13h•Onsite

About The Position

As a Sales Associate, you will be the welcoming face of Tandy Leather, responsible for greeting and assisting customers both in-store and over the phone. Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting and a desire to help others learn the timeless art of leathercrafting. While previous sales experience is a plus, it is not mandatory. Bring your smile and personality every day! Join Tandy Leather and be part of a team that loves leathercrafting and providing an exceptional customer experience!

Requirements

Motivated by providing exceptional customer service and driven to achieve retail sales.
Personable and able to engage with a diverse range of customers.
A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
Committed to following all company guidelines, policies, and procedures.
Basic computer skills are required.
Excellent written and verbal communication skills.

Nice To Haves

Previous sales experience is a plus, but not mandatory.

Responsibilities

Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.
Accurately process purchases and returns using the POS system and internal computer systems.
Help with receiving and stocking merchandise and maintaining inventory accuracy.
Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
Create or update customer profile records.
Alert management to potential security issues.
Perform other duties as assigned to support store operations.
Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.
Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.