About The Position

The Sales Associate is the customer service specialist of the store and reports to the Store Manager. The role focuses on exceeding customer expectations by listening to customer needs, identifying suitable products, providing in-depth product information, and closing sales. Sales Associates also help maintain store standards, support store operations, and assist management with resolving issues and assigned projects.

Requirements

  • Strong communication skills.
  • Ability to calculate figures and amounts such as discounts and percentages.
  • Ability to stand for long periods, read computer terminals, and push, pull, move, lift, or carry objects weighing at least 25 pounds.
  • Ability to maneuver effectively around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
  • High school diploma or GED, or six months of retail or related experience.

Responsibilities

  • Meet and exceed sales goals.
  • Maintain brand and operational standards, including visual presentation and cleanliness.
  • Proactively manage customer needs and exceed expectations by using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
  • Know fitting room standards and assist when needed.
  • Act as a cashier when required, following cashier protocol.
  • Process shipments and ensure all merchandise is represented on the floor in full size runs.
  • Assist management in identifying and resolving store issues.
  • Provide customers with product and brand knowledge.
  • Follow company policies and procedures and notify management of infractions.
  • Assist with special projects as assigned by management.

Benefits

  • Starting compensation of $18.00 per hour.
  • Promotion opportunities every three months based on individual performance.
  • Medical, dental, and vision coverage for eligible employees.
  • 401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2% contributed.
  • Paid parental leave for full-time employees.
  • Life insurance.
  • Short-term and long-term disability insurance for full-time employees.
  • HSA/FSA options.
  • Employee Assistance Program for full-time employees.
  • Vacation and personal time off for full-time employees.
  • Sick and wellness time off.
  • 30% employee merchandise discount.
  • Commuter benefits.
  • Career advancement opportunities for driven team members who consistently deliver strong results.
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