Sales Associate - Retail

Tandy Leather Factory•Albuquerque, NM

About The Position

As a Retail Sales Associate at Tandy Leather, you are the welcoming face of the store, greeting and assisting customers in person and over the phone. You help maintain the store’s presentation and provide exceptional customer service while supporting sales, store operations, and customers’ interest in leathercrafting. The role involves learning about leathercraft products and their features, demonstrating how products work, and being willing to teach customer classes. Previous sales experience is a plus but is not mandatory.

Requirements

Motivation to provide exceptional customer service and achieve retail sales.
Personable and able to engage with a diverse range of customers.
Able to work efficiently independently and as part of a team while maintaining self-motivation.
Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
Willingness to work varying schedules, including weekends and holidays, based on business needs and seasonality.
Physical ability to remain on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Previous sales experience.
Passion for retail and crafting, and a desire to help others learn leathercrafting.

Responsibilities

Greet customers in person and over the phone in an engaging, professional manner.
Help customers select products, answer questions, share product knowledge, and recommend Tandy products.
Listen to customer needs, make helpful suggestions, and work to close sales.
Notify customers when orders are ready for pickup or provide order status updates, and ensure they receive receipts and items.
Process purchases and returns accurately using the POS system and internal computer systems.
Receive and stock merchandise and help maintain inventory accuracy.
Follow opening and closing procedures, prepare displays and signage, and keep the retail space clean and organized.
Create or update customer profile records.
Alert management to potential security issues.
Learn product attributes and differences, and demonstrate product functions and purposes to customers.
Show willingness to learn and teach classes to customers.
Perform other duties as assigned to support store operations.