Retail Sales Associate

EAST KENTUCKY NETWORK LLC•Pineville, KY

6d•Onsite

About The Position

Represents the company in a professional manner while effectively demonstrating and selling company products to customers, including phones, accessories, and wireless service. Accurately explains policies, pricing, and procedures to users in an effort to generate new activations. Resolves customer issues in retail stores to facilitate retention of the existing subscriber base.

Requirements

High school diploma or general education degree (GED)
No prior work experience is necessary.
Knowledge of general computer use is required.
Basic professional experience specific to wireless communications or related industry.
Knowledge of industry terminology and general operating procedures relative to one’s own job.
Lift boxes weighing approximately 1 to 10 pounds
Work under pressure in order to meet strict deadlines or respond to emergencies
Communicate orally and in writing in an excellent manner
Conduct oral presentations
Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high
Quickly and accurately access and enter information using an automated system.
Stand for long periods of time.
Maintain attendance according to company policy

Nice To Haves

Background or familiarity with billing systems is helpful.

Responsibilities

Greets customers to establish rapport and make them feel welcome.
Accurately determine customers’ needs regarding product, features, rate plan, accessories, etc.
Answers customer's questions concerning location, price, and use of merchandise.
Provides thorough explanation of agreement, product use, accessories, pro-rate, etc.
Assists customer with operation of phone and its features, by thoroughly demonstrating the product and by placing a test call.
Solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers.
Follows up on all new activations to insure quality of service rendered and to solicit referrals.
Stock shelves, counters, or tables with samples of all merchandise available for sale.
Maintains store so that it is organized, clean, and free of debris.
Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders.
Adheres to company policies on pricing and procedures.
Processes cash and credit card sales, credits, etc., as per company procedures.