Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member, also referred to as a Pawnbroker, to provide customer service in a fast-paced retail environment. The role involves interacting with customers in person and by phone, assisting with sales, loans, and extensions, and helping customers reach mutually satisfying agreements concerning pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful store environment. The position offers a career path beginning with a five-week paid trainee program. Upon completion, team members receive a $0.50-per-hour raise and promotion to Pawnbroker. Further development is available through a Pawnbroker Certification Program, which provides an additional $1 per hour, with opportunities to progress to Lead Pawnbroker (Shift Leader) and Assistant Manager. The Assistant Manager path includes a six-month training program. The listed pay range is $14.00 to $15.00 per hour based on experience, with monthly bonus potential.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Self-motivated, positive, and outgoing personality with a strong work ethic.
- Ability to pass a criminal background check and drug test after a conditional offer.
Nice To Haves
- Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual ability.
Responsibilities
- Greet customers and provide excellent customer service in person and by phone.
- Assist customers with sales and pawn transactions, working toward mutually satisfying agreements on pawn items.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Follow company policies, procedures, and regulations.
Benefits
- Free employee-only health insurance when selecting the BlueCross BlueShield EPO plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
