Retail Sales Associate - Full Time

Curaleaf•Skokie, IL

15d•Onsite

About The Position

Curaleaf is hiring a full-time Retail Sales Associate to represent its brand and help customers explore cannabis products. The role focuses on providing warm, knowledgeable, and personalized service in an inclusive, fast-paced retail environment, building customer trust, and helping guests find products suited to their needs. The associate also supports store operations, sales goals, inventory, and compliance with applicable procedures and regulations. The position is based at 10000 Skokie Blvd, Skokie, IL 60077. Open availability is required, including weekdays, evenings, weekends, and holidays; the role also calls for flexibility to work occasional overnights. The hourly pay rate is $17.50 plus tips. The work environment may involve exposure to dust, pollen, and plant pathogens, working in confined spaces, and adapting to a high-stress, changing environment. Physical tasks include standing and walking for extended periods, and lifting up to 25 pounds regularly and up to 50 pounds occasionally.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer-application proficiency to support transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and lasting customer relationships.
Collaborative approach and commitment to working well with a team.
Ability to meet the physical demands of the role, including extended standing and walking; regularly lifting up to 25 pounds; occasionally climbing, balancing, and lifting up to 50 pounds; and close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate potential exposure to dust, pollen, and plant pathogens.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally to provide an exceptional customer experience.
Build customer connections, ask thoughtful questions, and offer personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Enroll guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, customer trust, and product knowledge.
Highlight deals and complementary products at checkout.
Stay current on promotions and product updates.
Adapt to a fast-paced and changing retail environment.
Take on additional duties as needed to support the team and store.