Retail Sales Associate - Part Time

Sunnyside•Erie, PA

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs, while representing Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state and company requirements to deliver a high-quality customer experience. Responsibilities span the full customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all tasks. The role offers training in cannabis product knowledge, industry compliance, and customer interactions, and provides a consultative, personalized sales experience. It combines problem-solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are generally open seven days a week, and flexibility across opening and closing shifts, weekends, and holidays is valued. Part-time schedules are 15–25 hours per week and are typically based around peak hours.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking questions, listening to customer needs, and fostering a reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to support product selection.
Use effective selling and cross-selling techniques.
Verify customer documentation and identification.
Help verify that orders dispensed to customers are accurate and completed promptly.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system, following Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with applicable regulations.
Assist managers with organizing sales floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment for customers and the team.
Escalate employee or customer issues to management.