Retail Sales Associate - Full Time

Cloud 9•Springfield, IL

15d

About The Position

The Wellness Advisor advises recreational and medicinal cannabis customers and caregivers on selecting products suited to their needs, while representing the Company’s mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state regulations to provide a high-quality experience throughout the customer lifecycle, from check-in and consultation through order fulfillment and checkout. Compliance with applicable state and company regulations is central to all duties. The position offers opportunities to learn cannabis product knowledge and industry compliance standards, develop skills for navigating customer interactions, and provide consultative, personalized sales service. The role also combines problem solving, inventory management, teamwork, technical skills, and customer service. Applicants must be at least 21 years old and comply with all legal and company regulations applicable to working in the industry. The Company does not offer employment-based visa sponsorship; applicants must be permanently authorized to work in the United States without current or future sponsorship.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers and provide a high-quality experience.
Build customer relationships by asking about and listening to customer needs, and foster a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify order accuracy when orders are dispensed to customers in a timely manner.
Label and package customer orders.
Handle cash accurately in the Company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and Company standards.
Conduct routine inventory counts of products.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow Company SOPs for store security and safety compliance.
Help maintain an organized and clean store for customers and team members.
Escalate employee or customer issues to management.